Privacy Policy

This privacy policy describes how Hervey Bay Boutique  (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit Hervey Bay Boutique , use our services, or make a purchase (collectively, the “Services”) or otherwise communicate with us. For purposes of this privacy policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or another person whose information has been collected in accordance with this privacy policy.

Please read this privacy policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this privacy policy. If you do not agree to this privacy policy, do not use or access any of the Services.

Changes to this privacy policy

We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on the Site, update the "Last Updated" date, and take any other actions required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources over the past 12 months, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the specific categories and types of personal information we collect.

The information you provide to us directly through our Services may include:

• Basic contact information, including name, address, telephone number, email.

• Order information, including name, billing address, shipping address, payment confirmation, email address, phone number.

• Account information, including username, password, security questions.

• Shopping information, including items you view, add to your cart or wish list.

• Customer service information, including details you choose to include in communications with us, such as when you send a message through the Services.

Some features of the Services may require you to provide us directly with certain information about yourself. You may choose not to provide this information, but doing so may result in your inability to use or access certain features.

Information we collect through cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, your network connection information, your IP address, and other information about your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.

• Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payments, fulfill your orders and provide the products or services you have requested, to perform our contract with you.

• When you visit our Site, open emails or click on links in emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties is treated in accordance with this privacy policy. We are not responsible or liable for the accuracy of information provided by third parties and are not responsible for the policies or practices of third parties. For more information, see the section below, Third Party Websites and Links.

How we use your personal information

• Providing Products and Services. We use your personal information to provide you with the Services to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging for shipments, facilitating returns and exchanges, and allowing you to leave reviews.

• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications via email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better personalize the Services and advertisements on our Site and other websites.

• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action against potentially fraudulent, illegal, or harmful activities. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other login details with others. If you believe your account has been compromised, please contact us immediately.

• Communicating with you. We use your personal information to provide you with customer support and improve our Services.

Cookie

Like many other websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with the operation of our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services, to perform analytics and to better understand user interactions with the Services. We may also allow third parties and service providers to use Cookies on our Site to better personalize services, products and advertisements on our Site and other websites.

Most browsers automatically accept Cookies, but you can choose to configure your browser to remove or reject Cookies through your browser settings. Please note that removing or blocking Cookies may negatively impact your user experience and may prevent certain features of the Services from working properly or from being available. Additionally, blocking Cookies may not completely prevent the sharing of information with third parties such as our advertising partners.

How we disclose your personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this privacy policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).

• With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy statements.

• When you ask or otherwise authorize us to disclose certain information to third parties, such as to send products to you or through your use of social media login widgets or integrations, with your consent.

• With our affiliates or otherwise within our corporate group, in our legitimate interests of running a successful business.

• In connection with a corporate transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Over the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes described above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

USER GENERATED CONTENT

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of ​​the Services, that content will be public and accessible to anyone.

We do not control who has access to the information you choose to make available to others, and we cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use or misuse of any information you disclose to or receive from third parties.

THIRD PARTY WEBSITES AND LINKS

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information found on these sites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of such third-party platforms without limitation on their use by us or any third party. Our inclusion of such links does not, in and of itself, imply any endorsement of the content of such platforms or of their owners or operators, except as disclosed on the Services.

CHILDREN'S DATA

The Services are not intended for use by children and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request that we delete it.

As of the effective date of this Privacy Policy, we have no actual knowledge of any “sharing” or “selling” (as defined by applicable law) personal information of individuals under the age of 16.

SECURITY AND STORAGE OF YOUR INFORMATION

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, they may only apply in certain circumstances, and in some cases, we may refuse your request as permitted by law.

• Right to Access / Know. You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.

• Right to Erasure. You may have the right to request that we erase the personal information we hold about you.

• Right to Correction. You may have the right to request that we correct inaccurate personal information we maintain about you.

• Right to Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.

• Restriction of Processing. You may have the right to ask us to stop or restrict the processing of your personal information.

• Withdrawing Consent. Where we rely on consent to process your personal information, you may have the right to withdraw that consent.

• Appeal. You may have the right to appeal our decision if we refuse to process your request. You can do so by responding directly to our refusal.

• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information about you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorized the agent to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

COMPLAINTS

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details provided below, or to lodge your complaint with your local data protection authority.

INTERNATIONAL USERS

Please note that we may transfer, store, and process your personal information outside of the country in which you live, including the United States. Your personal information is also processed by third-party personnel and service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant UK competent authority, if applicable, unless the data transfer is to a country which has been determined to provide an adequate level of protection.