Shipping Policy
Below are the average delivery times for all our packages:
- Once you place your order, we need 1-3 working days to process it. During the week it takes one working day, but if you place your order on a Friday evening or at the weekend it may take a little longer.
- Once processed, your order is dispatched and will be delivered on average within 8-15 working days. We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or comments, please do not hesitate to contact our customer service team.
Cancelling an order
Once you have placed your order, it is immediately prepared for dispatch by our automated systems. Therefore, unfortunately, it is not possible to cancel a completed order. If you have any concerns about the product you have received, we offer a hassle-free returns process. You have the right to return your order within 14 days of receipt and receive a full refund.
Shipping Costs
We cover the shipping costs for each order. There is no minimum order quantity.
Origin of Products
Hervey Bay Boutique works with a global network of suppliers, including many from China, to provide you with quality products at competitive prices. We understand that you may be wondering about the origin of our products, but rest assured that we follow strict international standards. Each product is carefully inspected and tested before shipping, and we only work with reliable manufacturers who are committed to excellent quality. Our goal is to provide you with the best products that you can't find in stores, at the best price. Your satisfaction and peace of mind are our top priority.
Do you have questions about your order?
Then please check our FAQ page first. Your question will probably be answered there. If not, please contact us via the contact page. Our customer service is available 7 days a week and always responds within 24 hours.
Responsibility for collection of undelivered parcels
In the event that a parcel is not delivered because the customer was not at home and is sent to the post office for collection, it is the customer's responsibility to collect the parcel within the given time frame. If the parcel is returned to us because the customer did not collect it, we do not offer refunds. However, we can re-ship the parcel at the customer's expense. To arrange a new shipment, please contact us by email and we will provide you with the cost of shipping. If the customer does not agree to this solution, they will need to provide evidence that we have not fulfilled our duty to attempt delivery.
Contact the seller for a dispute/chargeback request
If the consumer intends to file a dispute or chargeback with the bank or payment service provider, it is mandatory to contact the seller first. The consumer must inform the seller in writing of the problem and give him the opportunity to resolve it. This can be done by email or through the contact form on our website. If the seller does not respond within a reasonable time or if the problem is not resolved to the satisfaction of the consumer, the latter may consider filing a dispute or chargeback. By contacting the seller first, the consumer gives the opportunity to resolve the problem quickly and efficiently without the intervention of third parties.
